The following categories describe the different ways that we typically use
and disclose medical information, the purposes for such uses and disclosures, and the
reasons for such uses and disclosures. As noted below, we may contact you via different
methods that you may approve, such as via text message, email, or through your Mr. RX
account. In most instances, your initial communication with the applicable Medical Group
will be through an interaction with the Medical Group through the Mr. RX website or app.
Specifically speaking, the applicable Medical Group may communicate with
you in the following specific ways and for the following specific purposes:
Type & Purpose
- Email communications; To obtain information from you necessary to provide services to
you, communicate with you about your diagnosis and treatment and provide you with
information on special offers and deals
- Texts; To obtain information from you necessary to provide services to you and
communicate with you about your diagnosis and treatment
- Customer Service Emails, texts, or app notifications; To provide you with updates on
problems with orders, late shipments, and other questions applicable to your provider
visit(s)
- Tracking emails; To notify you when prescriptions have been shipped, will arrive, and
other confirmations
- Order information; To provide information on content of orders (additional products or
samples)
- Referral programs; To provide you with information on benefits you may receive if you
refer another patient to the Medical Group. Additionally, the applicable Medical Group
may use and disclose your medical information for the following reasons. These
categories are intended to be general descriptions only, and not a list of every
instance in which we may use or disclose your medical information. Please understand
that for these categories, the law generally does not require us to get your
authorization in order for us to use or disclose your medical information.
- For Treatment. We may use and disclose medical information about you to provide you with
health care treatment and related services, including coordinating and managing your
health care. We may disclose medical information about you to physicians, nurses, other
health care providers and personnel who are providing or involved in providing health
care to you (both within and outside of the applicable Medical Group(s)). For example,
should your care require referral to a pharmacy for the provision of prescription drugs,
we may provide that pharmacy with your medical information in order to aid the
pharmacist in his or her treatment of you.
- For Payment. We may use and disclose medical information about you so that we or may
bill and collect from you, an insurance company, or a third party for the health care
services we provide. This may also include the disclosure of medical information to
obtain prior authorization for treatment and procedures from your insurance plan. For
example, we may send a claim for payment to your insurance company, and that claim may
have a code on it that describes the services that have been rendered to you. If,
however, you pay for an item or service in full, out of pocket and request that we not
disclose to your health plan the medical information solely relating to that item or
service, as described more fully in Section IV of this Notice, we will follow that
restriction on disclosure unless otherwise required by law.
- For Health Care Operations. We may use and disclose medical information about you for
our health care operations. These uses and disclosures are necessary to operate and
manage our practice and to promote quality care. For example, we may need to use or
disclose your medical information in order to assess the quality of care you receive or
to conduct certain cost management, business management, administrative, or quality
improvement activities or to provide information to our insurance carriers.
- Health Information Exchanges: We may share your medical information through secure
electronic means both to and from other health care providers who are treating you. If
you do not wish to participate in the Health Information Exchanges, you must contact us
in writing to object by emailing [email protected].
- Quality Assurance and Utilization Review. We may need to use or disclose your medical
information for our internal processes to assess and facilitate the provision of quality
care to our patients. We may need to use or disclose your medical information to perform
a review of the services we provide in order to evaluate whether that the appropriate
level of services is received, depending on condition and diagnosis.
- Credentialing and Peer Review. We may need to use or disclose your medical information
in order for us to review the credentials, qualifications and actions of our health care
providers.
- Treatment Alternatives: We may use and disclose your health information to manage and
coordinate your healthcare and inform you of treatment alternatives and other health
related benefits that may be of interest to you. This may include telling you about
treatments, services, products and/or other healthcare providers. For example, if you
are diagnosed with diabetes, we may tell you about nutritional and other counseling
services that may be of interest to you.
- Appointment Reminders and Information about Health Related Benefits and Services. We may
use and disclose medical information, in order to contact you (including, for example,
contacting you by phone and leaving a message on an answering machine) to provide
appointment reminders and other information. We may use and disclose medical information
to tell you about health-related benefits or services that we believe may be of interest
to you. See also the specific types of communications noted above.
- Vendors. There are some services (such as billing or legal services) that may be
provided to or on behalf of the Medical Groups through contracts with third parties,
such as Telerx, Inc., and its subsidaries. When these services are contracted, we may
disclose your medical information to our vendor so that they can perform the job we have
asked them to do. To protect your medical information, however, we require the business
associate to appropriately safeguard your information.
- Individuals Involved in Your Care or Payment for Your Care. We may disclose medical
information about you to a friend or family member who is involved in your health care,
as well as to someone who helps pay for your care, but we will do so only as allowed by
state or federal law (with an opportunity for you to agree or object when required under
the law), or in accordance with your prior authorization.
- As Required by Law. We will disclose medical information about you when required to do
so by federal, state, or local law or regulations.
- Other. Subject to applicable legal requirements, and where appropriate for your medical
care or required by law, we may also use your medical information (i) to avert an
imminent threat of injury to health or safety, (ii) for organ donation purposes, for
research, (iii) to appropriate military authorities if you are in the armed forces, (iv)
for workers’ compensation programs, (v) for public health activities, (vi) for health
oversight activities, (vii) for other legal matters, (viii) for law enforcement
purposes, (ix) to coroners and medical examiners, or (x) for marketing or fundraising
purposes
- Electronic Disclosures of Medical Information. Under the law of certain states, we are
required to provide notice to you if your medical information is subject to electronic
disclosure. This Notice serves as general notice that we may disclose your medical
information electronically for treatment, payment, or health care operations or as
otherwise authorized or required by state or federal law.